CEO of nation’s largest private managed services provider cites new partnerships to improve customer services at fourth annual education conference

Says company relies on affiliate directory to provide greater value, adapt to turbulent times

JERSEY CITY, NJ, July 27, 2022 /PRNewswire/ — The Founder and CEO of IT By Design (ITBD), a leading Managed Services Provider (MSP), today revealed two new high profile partnerships in his keynote address at the fourth conference. The company’s annual Build IT LIVE ’22 education conference held this week at the Hyatt Regency on the Hudson in Jersey City, New Jersey. Sunny Kaila announced partnerships with N-able, a provider of monitoring software, security and business solutions for MSPs; and Vijilan Security, a high-end cybersecurity monitoring company.

Kaila noted that each partner brings features that extend ITBD’s services, enabling her company to deliver greater value to its small and medium-sized MSP customer base. He also noted that these relationships will help ITBD better prepare for the changing economic climate threatened by a possible recession and protect the technology landscape that continues to be beset by cyber threats.

The N-able partnership

ITBD, known for its global 24/7 Network Operation Center (NOC) services operations and dedicated engineers, is partnering with N-able, a global software company helping IT service providers to providing data protection as a service, security solutions and offering one of the most widely used remote monitoring and management (RMM) solutions in the channel today. Many of ITBD’s MSP customers manage remote monitoring separately from its services, but now, through its partnership with N-able, ITBD’s engineers can provide a complete one-stop NOC service that includes complete RMM management of a customer.

Benefits of a one-stop NOC service with RMM include:

  • Efficient and cost-effective scaling
  • The ability to address any RMM talent gaps, as ITBD engineers serve as an extension of the customer’s existing technical team
  • Provide MSPs with the freedom of choice as ITBD’s NOC service is vendor-agnostic, giving the nation’s largest NOC vendor the ability to continue to enable MSPs to benefit no matter what tool they use.
  • Customers get true 24/7 technical support
  • The experience and knowledge of an MSP Master fully aware of the challenges faced by MSPs

“The managed services market is at a real tipping point for growth with healthy valuations and snowballing market demand,” said John Pagliuca, President and CEO, N-able. “But with this opportunity, MSPs are also being challenged to act fast enough with record labor shortages and growing cloud and technology complexities. We are excited to partner with a market leader. recognized in the ITBD and to jointly deliver our N-central solution with their NOC Services for an “all-in-one” approach that gives scalable MSPs what they really need.”

The Vijilan Security Partnership

ITBD begins its partnership with Vijilan Security to provide cost-effective, MSP-focused Security Operations Center (SOC) and NOC operations services. This strategic partnership enables MSPs to receive a turnkey solution not only to detect, analyze and investigate cyberattacks, but also to respond with containment and eradication of threats. Vijilan consolidates, correlates and investigates security incidents through its US-based SOC and engages MSPs to take action. Through this partnership and new service offering, Vijilan’s incident response team will engage ITBD engineers to validate, contain, eradicate and remediate its findings. This is Vijilan’s first-ever MSP/Network Operations Center (NOC) alliance.

“These two partnerships allow ITBD to use its existing high-performance services in a greater role for MSPs to help them grow and be profitable without incurring significant investments of time and money,” Kaila said. “We are very pleased to enter into these partnerships with two highly regarded players in the MSP channel and hope for greater success for all of us.”

“As the threat landscape continues to evolve, cybersecurity efforts must follow,” said Kevin Nejad, CEO, Vijilan Security. “With SOC and NOC at the heart of MSP’s attack on threats, we will manage all threats to all networks, devices, users, data and applications that come our way.”

About Computing by Design

With over two decades of experience as a technology service provider, first as an MSP and then for MSPs, IT by Design (ITBD) helps partners navigate the volatile technical landscape. As an authority on MSP-trained technical talent, she understands the challenges her clients face when recruiting team members. ITBD solves these problems with many solutions: dedicated staff, 24x7x365 NOC services, support solutions, RMM virtual administrator, vCIO consulting, security and professional services. ITBD is headquartered in New Jersey and has facilities in India and The Philippines. Learn more about ITBD at