Malaysian government to build resilience through govtech and partnerships

  • Partnership with Mampu to bring the Malaysian government to the cloud
  • Ongoing efforts to upskill and reskill M’sians to help them thrive in the digital age

The past few years have fundamentally transformed the way we live and the way businesses and governments operate today, and much of that change is influenced by the use of technology in our daily lives.

In fact, digital transformation is not only a competitive advantage, but it is essential for the resilience and long-term growth of the private and public sectors.

On the public sector front, the World Bank has introduced govtech, a whole-of-government approach to modernizing the public sector, promoting simple, efficient and transparent government while emphasizing citizen-centric and universally accessible public services. .

It is in this spirit that the Malaysian government has developed the MyDigital plan, setting out clear goals to transform Malaysia into a digitally-driven high-income nation and a regional leader in the digital economy.

In addition to honing rakyat skills and digitizing businesses, the master plan also sets goals to accelerate innovation in the public sector.

Among the targets are:

  • Ensure that 100% of civil servants are digitally literate;
  • Achieve 80% end-to-end online government services;
  • 80% cloud storage usage across government by 2022; and
  • All departments and agencies will offer cashless payment options in 2022

Microsoft’s goal is to work with the government to achieve these goals – by partnering with them to deliver reliable cloud services, backed by the technology skills and industry expertise needed to drive our country’s digital transformation success, empowering thus its competitiveness.

This formed the basis of our commitment to Bersama Malaysia, which we made alongside the Malaysian government last year.

As part of our Bersama Malaysia engagement, we have partnered with the Malaysian Administrative Modernization and Management Planning Unit (Mampu) to support their goal of moving our nation’s government to the cloud.

Together with our partner Enfrasys Solutions, we signed the Cloud Framework Agreement (CFA) to inaugurate reliable cloud services for public sector agencies and achieve our digital economy goals under the MyDigital plan.

The importance of the CFA cannot be overstated, as it enables the creation of a complete cloud network through strategic collaboration between the private and public sectors.

This connects the government cloud to public clouds such as Azure, creating a hybrid cloud ecosystem and enabling public sector agencies to access cutting-edge technologies such as artificial intelligence, data analytics and reality. virtual/augmented, among others.

It should be noted that while the CFA will facilitate public sector agencies’ access to transformative cloud solutions, some organizations like Sirim and Permodalan Nasional Berhad (PNB) have already started their cloud transformation journey:

By using Azure, Sirim was able to automate business processes, which was critical to their business continuity and resilience when the Covid-19 pandemic hit in 2020.

Another example is with PNB, which began its digital transformation journey in 2021 and leveraged Microsoft 365 to transition its workforce into a remote work environment.

We’re still in the early stages of our country’s journey to the cloud, but progress is certainly on the way. For the public sector to be at the center of GovTech innovation and accelerate transformation, we need to look at two key focus points: cloud infrastructure and talent development.

A key announcement we made in 2021 was the creation of Microsoft’s first data center region in Malaysia. This will lay the foundation for a secure and reliable cloud ecosystem in Malaysia, enhancing our ability to deliver better performance on solutions such as Microsoft Azure, Microsoft 365, as well as Dynamics 365 and Power Platform.

Having an on-premises data center region not only enables faster connectivity to cloud data, but also encourages the use of the cloud to drive innovation.

Even with the most advanced technology and infrastructure in place, no benefits can be reaped without a skilled workforce. For digital transformation to succeed, having the right skills in place is essential.

Skills remains an important area for us at Microsoft, where we have also highlighted our commitment to upskill 1 million Malaysians by the end of 2023 as part of Bersama Malaysia.

Our goal is to equip individuals with digital and technical skills, creating equal opportunities for Malaysians to thrive in an inclusive digital economy.

Additionally, we are committed to upskilling public servants and equipping them with the latest digital and technical skills to develop digital native policies and effectively utilize new cloud solutions to accelerate cloud adoption in the public sector.

It is critical that our nation’s public sector embrace cloud technology as we reimagine the way we interact with citizens, empower employees, and digitally transform operations and services.

Citizens are the most important renewable resource and skills are the new currency of the post-pandemic world.

As Malaysia strives to become a high-income nation, we will continue to work with and alongside the government in providing Malaysians with skills, upskilling and retraining opportunities to thrive in the digital age.

Sheikh Manzoor is the Managing Director of the Public Sector Group at Microsoft Malaysia