TTEC Completes Acquisition of Public Sector and Smart City Assets

The company is accelerating its growth strategy with technology solutions for citizen engagement, ~$19 billion total addressable market

ENGLEWOOD, Colo., April 4, 2022 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), one of the world’s leading innovators of customer experience (CX) technology and services for end-to-end digital CX solutions, today announced today closed the transaction to acquire certain public sector citizen experience and smart city assets from Faneuil, Inc., a wholly-owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ).

“Rising expectations for highly evolved digital citizen experiences present a growing market opportunity, and we look forward to working with governments to deliver on the promise of frictionless and equitable solutions for the public sector,” said Ken Tuchman, President and CEO, TTEC. “We are thrilled to welcome our new colleagues, who build on TTEC’s decades of work with visionary public sector leaders.”

“Faneuil’s public sector team is excited to join TTEC and leverage the company’s technology, domain expertise and global resources to serve our public sector customers,” said Anna Van. Buren, who now joins TTEC’s public sector leadership team. “The team and I look forward to joining this exceptional group of professionals to drive client engagement in our existing client relationships and innovation to respond to emerging opportunities in the public sector.”

The combination of TTEC and the newly acquired business enables TTEC to comprehensively address rapidly growing public sector demand for mobility, fleet management, congestion management, health and wellness. being, health care exchanges, labor delivery and benefits, tolls and transportation, and emerging citizen infrastructure response systems. Adding back-office functionality, including image review and data annotation processes, will create a broader base for growth. The acquired business is now part of the TTEC Engage business segment.

About TTEC

TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the world’s leading innovators of CX (customer experience) technology and services for end-to-end digital CX solutions. The company provides state-of-the-art CX technology and large-scale operational CX orchestration through its proprietary cloud-based CXaaS (customer experience as a service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the entire enterprise, touch every virtual interaction channel, and improve every step of the customer journey. Leveraging next-generation digital and cognitive technology, the company’s digital business designs, builds and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA) and analysis solutions. The Company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud prevention and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores from customers around the world. The company’s nearly 65,000 employees operate on six continents and combine technology and humanity to deliver satisfied customers and differentiated business results. To find out more, visit https://www.ttec.com

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SOURCE TTEC Holdings, Inc.